Privacy & Cookies Policy
A guide to the use of your personal data
This policy describes and governs the collection, storage and use of personal information collected by us – in particular about our customers and potential customers. It provides you with details about the personal information that we may collect from you, as well as how we use that information.
1. Who we are
Bedford Self Storage Ltd is a company registered in England (registration number 7038801), whose registered office is at Unit 2 Arkwright Road Industrial Estate, Bedford, MK42 0LQ. Our trading address is Unit 2 Arkwright Road Industrial Estate.
For the purpose of data protection laws, we are the “controller”. That means that we’re responsible for looking after the personal information that we hold about you. We’ll use your personal data fairly, lawfully and in a transparent manner, and in accordance with data protection laws. You may contact our Data Protection Officer at: email@example.com
2. The information we collect about you
a. Information you give to us
You may give us information about you by filling in forms on our website or by contacting us by phone, e-mail, SMS, chat or other means. This includes information you provide when you sign up to any of our services, register to use our services, or search for a service
We may ask you to provide the following information:
your age and date of birth;
your postal address;
your phone number (landline and/or mobile);
financial and credit card (or other billing information);
ID number e.g passport or driving license
b. Information we collect when you visit our website or when you call us
Each time you visit one of our websites, we may collect the following information:
technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and
information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call us.
We may also record calls that we hold with you for quality, training and audit purposes (and to ensure that such calls meet legal and regulatory requirements.
3. How we will store your information
We may collect, store and use your personal information listed in section 2 above (including energy consumption data) for the following purposes:
to communicate with you in relation to your account with us, including by post, email, your online account, SMS and live chat;
to allow you to participate in interactive features (e.g. on our website) and as part of our efforts to keep our website safe and secure and to administer our website for internal operations;
to create personalised messages and content for you;
to contact you (including by SMS and e-mail) with products and services that we offer which are similar to those that you have already, or information about services or products you’ve opted in to receive from us.
to undertake or assist fraud prevention, identity or money laundering verification and legal enforcement where necessary;
to pursue any money owed to us and manage our debt collection and recovery activities;
to create profiles and marketing opportunities where you have explicitly consented for your data to be used for such purposes; and
in connection with market research activities.
We will not keep personal information longer than is necessary for the purpose or purposes for which they were collected. Please see section 12 of this policy for further details.
4. Who we share your information with
We may disclose your personal information in respect of the purposes listed above with the following organisations:
The police and other crime prevention agencies;
third parties where there is a legal duty to disclose information;
- government and/or regulatory bodies
our online email providers and contractors who send out post and other communications for us in order to send you information about your account and related products and services;
fraud prevention agencies and other organisations involved in fraud and crime prevention for the purpose of identifying instances of fraud and informing them of suspected instances of fraud;
debt collection agencies to recover outstanding late payments and manage our debt collection activities including issuing default notices;
market research organisations in order to collect information on customer experience; and
where a third party acquires all or most of our business, that third party.
5. Using your data for marketing purposes
If you have a contract with us or where you’ve opted in to receive marketing information from us, then we may contact you (including by SMS, telephone, e-mail or by social media (for example through Facebook)) with information about products and services that we offer which are similar to those that you already receive from us, or information about services or products you’ve opted in to receive from us.
If you’d prefer not to receive this information please let us know by emailing firstname.lastname@example.org If you’re writing to us, please include your name, address and postcode and whether you’d like to opt out of email, text messages, or both.
You can also tell us at any time that you want us to stop sharing your personal information with other organisations for marketing purposes.
6. How will we comply with data protection laws?
Performance of a contract: we use your data primarily in order to provide you with the products and services that you’ve requested.
Consent: we may provide you with marketing information about our services or products where you’ve provided your consent for us to do so.
Vital interests: in very limited circumstances we may use or share information about you to protect you.
7. Special categories of personal data
Data Protection Laws define certain personal data as falling into ‘special categories of personal data’ such as personal data regarding your racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data for the purposes of uniquely identifying a person, data concerning your health (including mental and physical health), or data concerning your sex life or sexual orientation. If you provide this information, this will be an indication that you explicitly consent to us processing it.
8. What automated decisions do we make about you?
If you’ve not paid for your storage 40 days after payment is due, details of your account may automatically be passed to our collections partners and you’ll receive debt recovery communications from us.
9. How we may contact you
We may contact you by email, phone, text or multimedia message or other forms of electronic communication or by visiting you
12. How long your data is kept by us
We will not keep personal information longer than is necessary for the purpose or purposes for which they were collected.
We’ll typically keep your personal data for one year from the closure of your account with us in order to enable us to deal with any issues or concerns you may have about how we handled your account, and also to allow us to bring or defend legal proceedings. In some cases, where you’ve made a complaint or owe us money, we’ll need to keep your data for up to six years.
13. Third Party Websites
We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
Whilst we take appropriate technical and organisational measures and have in place physical and electronic procedures necessary to safeguard the personal information that you provide to us, no transmission to or from us by post, email, phone, SMS or over the Internet can ever be guaranteed as entirely secure. Communications over the web are not secure and as such, we cannot accept any liability or responsibility for any unauthorised access or loss of personal information.
We also have procedures in place to deal with any suspected data security breach. We’ll notify you and any applicable regulator of a suspected data security breach where we’re legally required to do so.
15. Your rights
You have a number of rights under data protection law in relation to the way we process your personal information. These are set out below. You may contact us using the details below to exercise any of these rights and we’ll respond to any request received from you within thirty days.
What does this mean?
1. You have the right to request access to your personal information
You have the right to request confirmation that your personal information is being processed, access to your personal data (through us providing a copy) and other information about how we process your personal information.
2. You have the right to ask us to rectify your personal information
You have the right to request that we rectify your personal information if it’s not accurate or not complete.
3. You have the right to ask us to erase your personal information
You have the right to ask us to erase or delete your personal information where there’s no reason for us to continue to process your personal data. This right would apply if we no longer need to use your personal data; where you withdraw your consent for us to process special categories of your personal information; or where you object to the way we process your personal information.
4. You have the right to ask us to restrict or block the processing of your personal information
You have the right to ask us to restrict or block the processing of the personal information that we hold about you. This right applies where you believe the personal information is not accurate. If you’d prefer that we block the processing of your personal data rather than erase your personal information, then you can ask us to do this. You can also ask us to restrict or block processing of your personal information where we don’t need to use your personal information for the purpose we collected it for, but you may require it to establish, exercise or defend legal claims.
5. You have the right to port your personal information
You have the right to obtain and reuse your personal information from us so that you can reuse it for your own purposes across different services. This allows you to move personal information easily to another organisation, or to ask us to do this for you.
6. You have the right to object to our processing of your personal information
You have the right to object to our processing of your personal information on the basis of our legitimate business interests, unless we’re able to demonstrate that, on balance, our legitimate interests override your rights or we need to continue processing your personal information for the establishment, exercise or defence of legal claims.
7. You have the right not to be subject to automated decisions
You have the right to object to any automated decision-making, including profiling, where the decision has a legal or significant impact on you.
8. You have the right to withdraw your consent
You have the right to withdraw your consent to our processing of your special categories of personal information.
16. How to find out more
If you have any questions about how we collect, store and use personal information then please contact us:
Email us: email@example.com
Phone us: 01234 340444
Write to us: Unit 2, Arkwright Road Industrial Estate, Bedford, MK42 0LQ.
This policy was last reviewed and updated in My 2018.
If you have any concerns regarding our processing of your personal information or are not satisfied with our handling of any request by you in relation to your rights, please contact us at firstname.lastname@example.org or phone us on 01234 340444.